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Ticket system attachment upload problem
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05-09-2010 08:15 AM
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Ticket system attachment upload problem
Ticket system does not allow users to upload attachments for existing tickets
The details are available at:
http://forum.psoft.net/showthread.php?t=18993
If a user is creating a ticket, he is allowed to upload an attachment. However if he is adding info to an existing ticket, this option is not shown to the user.
This was fixed in 3.0 but somehow the fix was not propagated to 3.1+ versions:
http://www.psoft.net/HSdocumentation...hp?v=300p1&p=c
================================================== =================
Added possibility to add attachments to an existing TTs
-------------------------------------------------------------------
shiva-templates/common/submit/tt/user_edit_save.sbm
shiva-templates/common/control/tt/user_view.html.in
================================================== ================= |
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Issue Details
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Category Unknown
Status Fixed by third party
Priority 9
Affected Version 3.3 P1
Fixed Version (none)
Users able to reproduce bug
0
Users unable to reproduce bug
0
Assigned Users
(none)
Tags
(none)
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05-09-2010 06:30 PM
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I have added that feature back for you:
cd /hsphere/local/home/cpanel/shiva/shiva-templates/common/control/tt/
wget http://addons.hspheretemplates.com/b..._view_html.zip
unzip user_view_html.zip
cd /hsphere/local/home/cpanel/shiva/shiva-templates/common/submit/tt/
wget http://addons.hspheretemplates.com/b..._edit_save.zip
unzip user_edit_save.zip
cd /hsphere/local/home/cpanel/shiva/shiva-templates/
./configure
make
restart cp httpd process.
If using freebsd you may need to use gmake instead of make. It is also possible to just copy these to the custom templates folder so they are not lost on update. |
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06-18-2010 03:20 PM
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This is filed internally as TP#21140 and TP#21127.
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07-01-2010 09:27 AM
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Closed TP#21140 as DUPLICATE of TP#21127. Informed development of provided fix in this ticket.
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